Security

The connection between your browser and the Sodexo 'Recognise Me' website uses a technology called Secure Sockets Layer (SSL). The Sodexo 'Recognise Me' website has been verified by DigiCert, a third party company and leading provider of SSL certificates globally. By using a DigiCert SSL Certificate any information you view or submit on this website is encrypted and protected from unauthorised access. Visit DigiCert.com for more information. 

Privacy

The https://au.recogniseme.sodexonet.com/ website is managed on behalf of the Sodexo Australia Pty Limited ABN 50 006 072 975 by Synchro Marketing Australia Pty Limited (Synchro Marketing) ABN 33 064655750. At Synchro Marketing we want your online experience to be enjoyable and we take care to respect your privacy when you visit our website.

At all times we seek to act fairly and honestly in all our customer transactions. We do this gladly because we know that if you have a good experience with us, you will want to visit this website again.

The purpose of this policy is to summarise the obligations and principles, which Synchro Marketing has undertaken in order to control and protect personal and private information and comply with the following Australia/New Zealand Law:

• Privacy Act 1988 (AU/NZ)
• Privacy Act 1993 (NZ)
• Privacy Amendment Act 2012 (AU)
• SPAM Act 2003 (AU).

By using the Sodexo 'Recognise Me' Website you consent to using your personal information as set out in this Privacy Policy.

We will only use the information we collect about you for two purposes: to facilitate your participation in Sodexo 'Recognise Me' and to create a better, more personalised experience for you. Our electronic commerce and privacy standards are derived from the world's best business practices and we abide by the following principles:

Information Collection and Use

There are several ways in which we collect personal information. We will only collect your information directly from you by means of registration, completion of forms, surveys or emails, inquiries and in situations in which you have chosen to provide the information to us.

To enable us to successfully manage the Sodexo 'Recognise Me' website we may also collect personal information from Sodexo, such as your employment details. If we want to collect details about you from someone else, we will make sure that we let you know before we do that and why we want to do that. If at any time you would like to correct this information, please contact Help@Au.RecogniseMe.SodexoNet.com.

We tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know. We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process.

We only collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our participants. In addition, we limit the collection of sensitive information about participants because, in general, it is not necessary for what we do.

When you sign in to the Sodexo 'Recognise Me' website or access email communications, you are not anonymous to us. We only collect information that is necessary for what we do.

Purposes for which we collect personal information include:

• Provide important notifications and updates in relation to the Program,
• Answer inquiries and effectively manage Sodexo 'Recognise Me'
• Contact you to the extent necessary for your participation in the Program.

The Sodexo 'Recognise Me' platform automatically receives and records information from your computer and browser, including your details, IP address, cookie information, software and hardware attributes, and the page(s) you access to:

• Improve our services, web site and online experience
• Provide anonymous reporting for internal use and Sodexo.

If you do not wish for information to be collected through the use of cookies, you can disable, remove or block the use of cookies in your internet browser.

Information Sharing and Disclosure

We do not rent, sell, or share personal information about you with other people or non-affiliated companies except to effectively manage the program and provide products or services you've requested, when we have your permission, or under the following circumstances:

• We provide the information to trusted partners who work on behalf of or with Synchro Marketing or Sodexo under confidentiality agreements. These companies may use your personal information to personalise communications. However, these companies do not have any independent right to share this information.
• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

Generally, we do not transfer personal information to a foreign country, unless it is at the request of Sodexo for the delivery of the Program or required by law.

We will notify and seek express consent from Participants and ensure the foreign organisation/recipients of the data is handled in accordance with the Australian Privacy Principles (APPs).

Whilst Sodexo 'Recognise Me' will attempt to ensure all transfer of data to a third party and use by a third party is secure, Sodexo 'Recognise Me' cannot be held responsible for the theft of data by a third party, or the consequences resulting from the loss of data where that loss is associated with the technical malfunction, tampering by a third party, viruses, computer bugs, or any action or event beyond the reasonable control of Sodexo 'Recognise Me'.

Your ability to edit and delete Your Account Information and Preferences

You can edit selected information in your Sodexo 'Recognise Me' Account Information and communication preferences at any time.

We may also use the information we collect to keep you abreast of changes in our website, to inform you about new updates.

We will always provide Participants with an opportunity to review and amend any personal information stored in our system or opt-out of receiving future offers via e-mail. You can update your details once registered on the ‘My Details’ page or if you don't wish to receive new information, just email us at Help@Au.RecogniseMe.SodexoNet.com and we will delete your details from all internal marketing lists and future campaigns. You have the right at any time to withdraw your consent to the use of your personal data in the future. Simply send an e-mail to Help@Au.RecogniseMe.SodexoNet.com

We reserve the right to send you certain communications relating to Sodexo 'Recognise Me', such as security and administration messages that are considered part of your Sodexo employment, without offering you the opportunity to opt-out of receiving them.

We Provide Essential Online Information

We provide clear, complete and up-to-date information online about our business and the services we offer. This includes how to get in touch with us. This information helps you to make informed choices. We keep complete and accurate records of online contracts when you accept one of our offers. Our system also helps you to keep an accurate record so there is no confusion about your participation.

If you have a problem with any of our goods or services, we maintain information online about how to make a complaint, obtain redress or pursue dispute resolution. We have put in place an effective mechanism and procedure to help you. We can be emailed at Help@Au.RecogniseMe.SodexoNet.com if there is a problem.

We Have a Secure System

In this age of internet communication, we have learned that Participants require peace of mind when it comes to the security of their information and online transactions over the internet. We have taken steps to ensure your personal information is safe by developing and using a secure server that has the most up-to-data encryption (decoding) methods.

Your personal information may be stored in hard copy documents, but is generally stored electronically on Synchro Marketing’s secure system in accordance with our ISO 27001 Information Security Certified Policies and Procedures.

Synchro Marketing maintains physical and digital security over its paper and electronic data stores, such as locks and security systems. Synchro also uses computer and network security technologies such as firewalls, intrusion prevention software, antivirus software, external email filtering and passwords to control and restrict access to authorised staff for approved purposes to minimise the risk of unauthorised access, modification, disclosure, misuse or loss. In addition, we also take steps to destroy or de-identify information if it is no longer needed for any purpose.

Whilst Synchro Marketing takes all reasonable steps to secure your personal information from loss, misuse and unauthorised access, you acknowledge that all activities in which you intentionally or unintentionally supply information to Sodexo 'Recognise Me' carries an inherent risk of loss of, misuse of, or unauthorised access to such information. Synchro Marketing cannot be held responsible for such actions where the security of the personal information is not within the control of the Agency, or where the Agency cannot reasonably prevent such an incident.

Additionally, you acknowledge that the collection and use of your personal information by authorised Third Parties may be subject to separate privacy policies.

Changes To This Policy

Sodexo may, without notice, change this Policy from time to time for any reason. We ask that you visit this website regularly in order to remain up to date with our current Policy.

Let Us Know What You Think

Privacy is a sensitive issue. At any time, if you believe we have not adhered to these principles, please let us know us by e-mail at Help@Au.RecogniseMe.SodexoNet.com and we will make every effort to review and correct the problem. We also welcome your questions, suggestions and comments about privacy and our Code of Practice.